Frequently Asked Questions

What is Sustainability?

Sustainability is the idea of meeting the needs of the present without compromising the ability of future generations to meet their own needs. It's based on the principle that everything humans need for survival and well-being depends on the natural environment, either directly or indirectly. Sustainability involves creating and maintaining conditions that allow humans and nature to exist in harmony to support present and future generations.

Sustainability is made up of three pillars: environmental, social, and economic.It requires an integrated approach that takes into consideration all three dimensions, with the environmental dimension being the basis for the other two.

For example, climate protection is an intrinsic part of sustainability, and it involves actively considering the environment, economy, and society and making an effort to bring them into balance.

What do you mean by Sustainably Made in India?

We mean a wholesome thoughtful approach to sustainability. We use sustainable materials and sustainability practices for our products. Try to raise awareness about sustainability and climate change.

We are more of a community than a brand. We believe world needs more thoughtful and helpful communities than another brand right now.

We pay fair and transparent to our artists and collaborate in a true sense. We don't hire artists for monthly salaries or IP contracts, everyone collaborates and contribute as a member of the community to help it grow. We help make lives of our community more simple and easy. Community sustains community.

We try to teach, how to live sustainably, simply and socially in helpful communities. Help artists sustain their art and freedom to express themselves authentically.

Are you a non profit organisation?

Yes, we are a mission driven sustainable community. You could call us a social enterprise.

Our goal is bring climate and humanity into balance and harmony as soon as possible. Commerce of fashion and art is one of the means by which we are going to achieve it.

We are here to disrupt fashion industry and we want to be enablers that will accelerate transition to more sustainable slow fashion.

The value we try to deliver is of social value more than monetary or material value. The profits we generate help make world little more sustainable, go to creators to sustain their art and enrich lives of our community

How do you help Artisans and Creators?

Swadesi is an helpful community of creators, artists and thoughtful consumers at its core. It aims to create a healthy ecosystem of artists, self sustaining their art using our platform to focus on their art and freedom to express themselves authentically. Fair profit from every sale go to the artisan and creator of the product you are buying

What products do you sell?

We sell organic sustainable clothes, at this moment we are brainstorming and designing new products. But we are also exploring other items like digital art that can onboard more digital creators.

Can anyone join this community?

Yes, this is an open community. It's not just for Indians, sustainability and climate change are global challenges that needs global collaboration. We invite you to collaborate and contribute for these problems.

Even if you don't agree with our shared ideas and values, we invite you to voice your opinion and change our perspective. We can agree to disagree. We are open for healthy discussions, shy about loud debates.

You don't need to buy our products to support us. You can live sustainably or spread awareness about sustainability and climate change.

If you resonate with our cause you can follow us on our instagram or subscribe to our email to learn more about these topics.

You can tag our instagram handle to your art or use hashtag #SwadesiStyle to get featured.

If you are an artisan or creator, you can apply to collaborate with us. Please be patient as we are a small community so it can take a while before we invite you join the community personally. You can come say hi or let your voice heard by joining our discord community

Are your clothes unisex?

Yes, all our clothes are unisex fit

How do you make my clothes?

We are a slow fashion brand. We make limited number of clothes every month. We make every piece of clothing by hand with meticulous attention to detail.

We only take pre-orders. We only produce the amount of clothes our customers needs. We dont keep any more stock than that.

Every cloth is made to order and we work limited number of days in a month, usually in the first week of the every month, we ship out all our orders. This makes our business super simple and efficient in terms of energy and resources.

We only take as much we need from earth.

How long does shipping take?

We are a slow fashion brand and only take pre orders. We try to fulfil all orders in first week of every month. The delivery takes 3-5 days depending on where you are located.

We use shipping which is likely to cause least amount of emissions depending on your location.

We prefer to serve in Mumbai only at the moment, as it will cause least amount of emissions. However, we are open to ship to anywhere in India.

I need to change shipping address or mobile number?

Please contact us immediately at support@swadesi.style. Once your order is fulfilled it is not possible to change these details. We'll do our best to change your order details

How can I track my order?

Once your order is shipped (usually in 1-3 business days), you will receive an email with a tracking number and a link to track your shipment. Alternatively, you can use our tracking page from this link https://swadesi.style/tools/tracking

What fabric do you use?

We use organic cotton for all our clothes and also exploring other sustainable materials like hemp.

What is your return policy?

Since all our clothes are custom made to order and we want to avoid carbon emissions, we only offer free size exchanges and do not provide refunds or design exchanges. For any misprinted, damaged, defective, or lost items, please contact us immediately for a replacement.

How do I initiate an size exchange?

To initiate an exchange, raise a request in our accounts section
Once your request is approved, our delivery executive will pickup your old tee and in a separate order we'll ship your new size tee.
Please note that we only offer one free size exchange. Further exchanges incur flat fee of 100

Do you offer international shipping?

We do not offer international shipping. It defeats our purpose of sustainability as they can cause unnecessary emissions we can avoid. We will do so only when we collaborate globally and add value. We are interested in collaborating with international artists who produce sustainable goods and ship locally. After all climate change is a global issue not a single countries problem, we must all collaborate together.

What if I receive a faulty item?

 If you receive a faulty item, please contact us immediately with a supporting video within 2 days of delivery. We will provide a free replacement

How do I care for my products?

Please follow the wash care instructions provided with each product to maintain their quality.
Wash your whites separate from your dark clothes. This applies generally for all white clothes, not just ours. Machine wash with cold water, tumble dry low, and do not bleach or iron directly on the designs.

What payment methods do you accept?

We accept almost all digital payment methods

Why don't you offer cash on delivery?

Cash on delivery orders on average make significantly more emissions because of additional need of consignee being available for payment. While we understand customers preference of payment choice, Cash on delivery shopping behaviour is bad for earth. As a environment conscious community, we've decided to stop cash on delivery completely. Even if it hurts our sales, we don't want to hurt our planet

Can I get a coupon code or discount?

For sure at the moment we offer 10% discount when you buy any two tees. Use code Swadesi

Where are you located?

We work remotely from everywhere. Operate online and ship all over India. We craft our products ourself by hand from cities we live in.

How do I cancel my order?

Once an order is placed, it cannot be cancelled since our tees are custom printed for your order. If you need to make any changes, please send an email to support@swadesi.style as soon as possible, and we will do our best to assist you.

How do I contact customer support?

Please feel free to use our contact us page or write to us at support@swadesi.style

What if I'm absent at my address during delivery?

Please ask the delivery guy to deliver your order to security guard or your neighbour. If that doesn't help, in case of non delivery due to unforeseen circumstances the item will be shipped backed to us. Please contact us and we'll reship your order when you're available, after a nominal shipping charge.

Why was my order cancelled?

Most common reason for canceling an order is that our system found that your address was incomplete. In case money was already deducted for the order online, your money would be refunded as soon as possible.